Business Process Outsourcing
Effective operations for better visibility and business growth.
We act as direct representatives of your customers to deliver optimal customer experience service at various touchpoints. We offer Voice-supported and Non-voice Process BPO Services, Debt Collection Services, 24x7 Medical Answering Services, and Call Centre services for Quality Assurance. So, from appointment setting, data entry, precision lead generation, customer retention, loyalty and more, we help you to make every customer experience count.
Drive more efficiency and effectiveness
We anchor our process around the customer which is driven by intelligence to deliver exceptional experiences across sales, marketing and service operations.
As a BPO service provider, we rewire your business process to be more effective such that it drives growth. We enrich your lead generation, improve customer acquisition and retention and deliver relevant experiences to customers.
We thank IDC Technologies Inc for supporting us during the growth phase of FY’21. The support at Malaysia for the ad-hoc need of the Systems team over the weekend with a TAT of fewer than 24 hours is much appreciated. Overall, the conversion rate of Sourcing to Offer and Offer to Joining which is above 60-70% is highly appreciated.
NCS Pte. Ltd. (A member of the SingTel Group)
Thank you for sticking with us all the time and support our hiring. We appreciate the time and effort you have invested to help us achieve great results. Your support and actions are helping us achieve an excellent hiring process. We look forward to such a great partnership for years to come.
We have been using IDC Technologies Inc’s expatriates hiring service for more than a year now & we have developed a great partnership with them since then. We value and are extremely happy with their full dedication towards our hiring needs and supportive nature for ad-hoc requirements.