Law enforcement organization

Our solution

• Azure based cloud services for recording hearings as secure Video and Audio Json files on the VM in real- time by IDC’s DCR.
• A batch process runs after the Ministry of Justice’s work hoursto process the raw files in JSON format to MP4 using standards such as FFMPEG.
• Another batch process (triggered through Azure Data Factory) scheduled transfers the file from blob store to on- prem storage.
• Azure media services using secure video and audio protocols
• Azure Transcription services are invoked for speech-to-text and language translation by reading the Azure blob storage.

Research & usability testing

• Workshops = 3
• FocusGroups = 9
• Surveys = 3
• User Interviews = 20
• Testing Sessions = 8

Business outcomes

Improved omnichannel experience

• Increased Court hearings to 8800 per day due to the fast implementation
• Reduce the money spending on external vendors to perform physical recordings in court by 100%
• Increased customer adaption and number of transactions by 25%
• Speed of Delivery of new release to be 1 months In the next 90 days
• Increase Customer happiness Meter score to be 80% in days
• Customer-centric process shows improvement in providing quality services, good product and increase company value