IDC Digital | Global network ops large airline group

Overview

Data & Advanced Analytics Data Engineering Program
Agile Delivery Methodology
70+ Sprints in 36 months

Business Needs

The need was to create a single, large control room that would house both their BOCC and NOCC. In this combined space,the companys ought to incorporate new technologies that would enhance workflows and streamline operations. Businesswanted to migrate their existing batch and speed layer to Hybrid highly scalable solution integrating 175+ Flight Control Day of Operations, breaking news, weather patterns and Large Airline flight patterns

Our solution

IDC Technologies integrated source and target systems by implementing batch and stream integration layer, building Enterprise Data lake and Data science platform.

Measurable outcomes

Cortex integration of voice, email, VHF, webchat, Tetra devices.
Highly scalable Emergency response and Actuation control systems.
300+ batch integrations. 100+ Data APIs to serve transactional systems in near real-time.
Integrated Case Management for triage, data pattern analysis & continuous improvements

Business outcomes

Unified experience across applications/events

Operationally improved SLAs
The 365/24/7 Network Control Centre operations ensures all flights arrive and depart on time, without disruption, and that flight planning, scheduling, ground-handling, baggage services, airport services, air traffic control, along with a host of other support departments, work in unison to keep the operation running seamlessly
Unified analytical capabilities using Big data techniques