IDC Digital | Airport operations centre

Overview

The need was to enhance the centralized all the operation around airport

Core airport process/nerve center
Departing and arriving passengers
Command, coordination, and controlcenter for the whole airport which brings together three major operational areas – passengers, baggage, cargo and aircraft

The state-of-the-art facility enables a collaborative approach to managing airport operations by providing information and analyses based on data collated from more than 50 systems fed by 7 billion data points
Data science platform helped predicting queue lengths to direct seamless flow of operations

Allows operator Dubai Airports, government agencies, airlines and other service partners to monitor every aspect of the operation in real time as well as predict developing situations to respond to them more seamlessly
Harnessing big data has helped Dubai Airports deliver a smooth experience to some 240,000 passengers daily and achieve breakthrough service improvements including 40% reduction in queue time since 2018 and a record 99.96% baggage delivery success rate in 2019