|IDC has extensive experience in providing outsourced contact center solutions for political candidates, groups and organizations. Our customized agent training and advanced technology allows us to deliver an unparalleled call experience while successfully promoting your campaign.
You can trust us with a diversity of projects including Voter ID and persuasion voter contact, multi-question polls and surveys and GOTV calls.With a string of industry awards for quality and performance, we have the expertise and capacity to handle your political contact center service needs with the dedication you would expect from an industry leader.
Our diverse client base ranges from federal and state office holders and candidates (constituent and voter outreach), national and regional union groups (member communications) as well as regional and local candidates and issues (local elections, school board races, bond measures) all over the country
100% U.S.-based contact centers – providing professionally-trained agents who answer calls 24 by 7.
Capacity and scalability – ability to meet your service level goals by adding agents quickly and seamlessly, with the capacity to handle over 100 million calls per year through U.S.-based agents.
Multichannel services – reaching the public through voice, web chat, email response, and interactive voice response (IVR) channels.
Proactive account management – optimizing your success through a flexible, consultative approach and a focus on quality.
Quality Focused – ensuring quality and performance through on-demand, web-based reporting and live or recorded call monitoring.
Workforce optimization – scheduling staff to maximize utilization efficiencies to lower your costs.
Customized agent training – developing customized training based on your organizational culture and donor contact requirements.
For more information on IDC Technologies, located in Milpitas, CA please call 1-844-IDCTECH
Our wide range of services include: