Banking & Financial Services
As the Banking and Financial industry begins to recover from the global financial crisis, there is strong focus to control operational costs, manage regulatory compliance and enhance customer satisfaction and retention.
IDC Technologies helps its customers gain strong competitive advantage and achieve better cost-efficiency with its BPO services. IDC Technologies main focus is to provide exceptional end-user experience which results in higher client retention, increased loyalty, and greater revenues for its customers.
With global presence, and dedicated team of professionals, IDC Technologies provides BPO services that span the entire customer lifecycle. Solutions include inbound sales, lead generation, customer care, complaints handling, HelpDesk, technical, fraud management, collections and back office support.
WHY IDC TECHNOLOGIES:
- State of the art infrastructure which enables us to provide uninterrupted services.
- Highly reliable IT and Network infrastructure with multiple redundancies.
- Broad Technology Reach – Proven ability to deliver to a wide spectrum of existing and emerging Technologies.
- Agility – IDC have the right Blend of qualifications, process, synergy and commitment to provide world-class service and deliver to our customers’ expectations.
- Maximize saving through better turn around and reduce defect rates.
- Deep commitment to our customers defines how we do business and our years of experience working across the industries.
- Unique global engagement model allows the customer to chose the sourcing strategies best suited to their business needs.